The PSA Home Testing Kit Survey

In collaboration with The University of Manchester

Background

We conducted a survey about our home testing kits to understand the ease of use, success rate and satisfaction of customers using this service.

The survey was hosted online within the GFCT Ltd website. Men who used the PSA home testing kit service were asked to complete the 10-Qs survey.

This project commenced 12th May 2021 and we received the responses by 31st May 2021.

Results

Overall PSA home kit service rating

The average of service rating score is 4.6 out of 5 with 5 representing excellent service. 67% of respondents rated the service as “Excellent” and almost 22% rated as above average. Only 6% assess the service rating as low/below average.

Completion of the PSA home kit test - successfully

Almost 89% reported using the home kit test successfully. There were 211 men that reported they did not complete the test successfully. Two hundred men provided a reason as shown in Table 3 and Figure 2 (see full report).

Figure 1 - Home Testing Kit service - rating